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Return Policy

Ideal Home Oasis believes you will be thrilled with the products you purchase from us and stand by all of our products. However, sometimes you may need to return a product. Please review the following terms relating to refunds and returns:

Please email info@idealhomeoasis.com to initiate a return

Returns

 

Generally, most of the items we carry can be returned within 30 days of receipt in new condition and unopened. Returns are subject to the terms of the manufacturer. 

All sales final: (IPC Enclosures, Paragon Outdoor)

Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Please contact the manufacturer for any warranty issues.

Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).

Returns may be subject to a 15% restocking fee. Customer is responsible for return shipping and original shipping cost, even if the item was "free shipping". Any damages to products may void the return.

Orders canceled after payment has been made may be subject to payment processing fees. 

Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

Refunds will be issued to the original credit card that you use when placing your order.

It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.